CTI32 - Basic Operations
I. Finding and Opening the CTI32 Configuration Utility II. Ensuring the CTI32 Service Starts Automatically III. Stopping and Starting CTI32 IV. Making Test Calls with CTI32 Introduction CTI32 is the telephony engine that is used in conjunction with SpitFire for configurations using PRI, SIP, E1 ...
- Compatible WAV File Formats
The format of WAV file required for SpitFire scripts depends on the type of lines being used and/or if CTI32 is installed and in use on the Dialer. For all analog and Flat (D4/AMI) T1 lines NOT using CTI32, the format is as follows: Windows PCM WAV Sample Rate: 8,000 kHz Data Rate: 16 bit Chann ...
- Compatible SIP Providers
The following is a list of TESTED SIP Providers and Phone Systems. If your provider or PBX is not listed here, OPC will need to have that provider tested with our SpitFire software before we can garauntee compatibility. This can be arranged with one of our Software Engineers on request. Comp ...
- Installing and Configuring X-Lite Soft Phone
This article describes how to install and configure the X-Lite soft phone to work with the SPD Agent software. This is used in SIP trunk configurations where the Agents will not be using DID lines and phones at their desks. Instead they can use X-Lite and a USB headset to create the voice connec ...
- Bandwidth Testing
Click on the link below to test your bandwidth.
- Converting to SIP Trunking with SPD Pro
Here are some of the basic concerns when thinking about changing your T1 or analog lines to SIP trunks and using them with your existing SpitFire Predictive Pro server. 1. The service provider needs to be tested with our Programming department to verify we can work with it, if the service provi ...
