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Category » SpitFire Predictive Pro

There were 39 articles found in this category:

1. SpitFire Predictive Campaign Stats
   Introduction Campaign Summary Line Summary Agent Summary List Line Performance Agent Performance Introduction In the SpitFire Predictive Pro Campaign window, you can access real-time statistics by clicking on the Statistics tab and browsing the various statistics sub-categories. This article ...
2. List Won't Import (ListMaker Pro)
   This article refers to common import issues using SpitFireX or SPD Pro (MySQL). A common issue when trying to import a new list is that when the import results come up, you may see 0 records imported or a number that is much lower than the actual number of records in the csv or text file you ar ...
3. Changing CallerID In SpitFire
   Introduction Changing CID in SpitFire Predictive Or Quick Connect Changing CID in SpitFire X AutoDialer Introduction The SpitFire Predictive and SpitFire Quick Connect systems running SIP or PRI lines (stand-alone, not integrated with PBX) can typically define outgoing CallerID (CID) via a p ...
4. Advanced Configuration Settings for SpitFire Predictive
   Table of Contents I. Introduction II. Proper Procedure for Modifying the Campaign Configuration File Below is a list of quick links to the most commonly changed settings: III. Answering Machine Sensivity IV. Dialing Algorythm V. List Queuing VI. Alternate Number Dialing VII. Callback Resch ...
5. Callback Feature
   Contents I. Introduction II. Campaign Procedures III. Agent Procedures IV. Callback Manager V. Searching/Rescheduling CallBacks VI. Callback Database Table Introduction Beginning with version 1.1.50 of the SpitFire Predictive Pro (MySQL) software, a Callback feature has been available. Thi ...
6. SpitFire Quick Connect
   Introduction Feature Limitations Configuring the Dialer Agent Procedure Introduction The SpitFire Quick Connect feature is a way to immediately connect calls from the Dialer to the Agents without the normal call process and voice detection that allows the SpitFire Predictive to determine t ...
7. Dialing Local Exchanges in SPD Pro
   Introduction The SpitFire Campaign software recognizes the difference between local and long distance numbers by comparing the first 3 digits of a phone number (the area code) in the list against the settings in the Options-->Preferences-->Line Settings tab. In the example above we have d ...
8. Scrubbing Lists Against Each Other
   Introduction Creating a Master Scrub List Scrubbing Against the Master List Introduction With ListMaker, it is possible to remove duplicates from a csv or text file that is being imported to create a new list on the Dialer. However, this does not prevent duplicate phone numbers from existing ...
9. Target States or Area Codes Per Agent
   Introduction Configuring Agent Profiles Configuring Campaign Randomizing Lists Introduction With SpitFire Predictive Pro version 1.2.139 or later, a new feature has been added to allow you to specify certain area codes or states to specific Agent logons. So, for instance, you could have on ...
10. Multiple Campaigns in SpitFire Predictive
    Introduction Creating Campaign EXE and Configuration Files Creating Desktop Shortcuts for Additional Campaigns Running Multiple Campaigns Agent Config. For A Fifth Campaign Remote Agents Introduction The SpitFire Predictive Pro software can have up to 5 simultaneous Campaigns dialing at th ...
11. Randomizing Data with ListMaker Pro
    Introduction With SpitFire Predictive ListMaker Pro (version 1.1.60 or later) there is a randomization feature that can be used to randomize the data that is imported into the Dialer's database engine. This can be done either when first importing a new list or with an existing list. Randomizing ...
12. SpitFire Predictive Pro Campaign Preferences
    Introduction Line Settings Tab General Tab DataBase Settings Tab Introduction This article describes the various settings and parameters that can be accessed in the SpitFire Predictive Pro (MySQL) Campaign software. These settings can be access from opening the Campaign software and clickin ...
13. Searching and Exporting Data in SPD ListMaker Pro
    I. Introduction II. Searching for Data III. Exporting Data Introduction With SpitFire Predictive ListMaker Pro you can search for, export and delete specific data in a list quickly and easily using the Lookup and Export features. So for instance, if you want to find all of the Los Angeles r ...
14. Deleting Lists in SpitFire Pro (MySQL Version)
    Contents I. Introduction II. Deleting Lists with ListMaker Pro III. Deleting Multiple Lists Simultaneously Introduction There are a couple of ways that lists can be deleted from SpitFire Dialers that are using the Pro (MySQL) version of the SpitFire software. Using ListMaker Pro, you can de ...
15. Names Not Showing on SpitFire Agent Software
    Contents Intro Concat First and Last Name Fixing Names in Existing Lists Introduction The most common reason why names do not show up on the SpitFire Agent software when you are positive that you have imported the names, is because of the way the data was imported with ListMaker. There is a ...
16. Reworking A List in SPD ListMaker Pro
    Reworking a list will reset the list so that you can dial it again. This is typically used when a list is exhausted. In other words, all of the records in the list have been dialed at least once. You may get a message in the Campaign window that tells you the list is "empty or exhausted". Or you ...
17. Understanding The Throttle Manager in SpitFire Predictive
    The main control of the speed of dialing for the SpitFire Campaign software is the Throttle Manager. This, in combination with the Campaign Duration that is entered when starting a Campaign, determines how many lines are dialing per agent logged into the Campaign. First, some definitions: Drop: ...
18. Combining Lists with ListMaker Pro
    With ListMaker Pro, you can combine or merge existing lists by using the Export function to export the data from one list into another. These instructions will show you how to do that. If you want to know how to look up specific data in a list (such as searching for a city or zip code) and then ...
19. "Error Updating INI file" when opening Agent.
    This is due to the lack of admin permissions for the Windows user. If possible, give the Windows user account, admin permissions.. If not possible to give admin permissions, log into Windows as an Admin, temporarily. Right click on the C:\Agent\ folder and click on Properties. Click on the Secur ...
20. Agents don't hear hollow sound.
    Cabling or power supply for MSI not properly connected. 1. Check cables from server to breakout box. Reseat these cables and verify the connections tight. 2. Check PWR supply for MSI is plugged into working outlet. 3. Hook up headset directly into MSI breakout box. 4. Stop boards in Dialogic and ...