Welcome to our knowledge base. To find what you're after, use the search box below or choose a category to view listed articles.
View Articles by Category
There are no sub categories
Category » 08. Error Log Trouble Shooting
There were 3 articles found in this category:
- Automation error: No mapping between account names and security IDs was done.
This is a Windows generated error that refers to a problem with the Windows user account that is being used. The easiest way to resolve this is to create a new Windows user account and log in with that account name.
- AM CardDial Error with SIP
The symptom accompanying this issue are that calls can be made with CTI32 and SpitFire, but not when trying to use a caller id (CID) that is different from the CID in CTI32.ini file. The DialResult will be 207. There is a parameter in the CTI32.ini file that needs to be changed to allow CID chan ...
- Internal error Source: Vmsi32
This error relates to a problem with the MSI card not starting before the SpitFire Campaign was started. This can lead to agents not being able to hear the customers even though the data is popping up on their Agent software. This happens when SpitFire is started immediately after a reboot of th ...