SpitFire Help Desk

Here are the basic dialing codes that will be found in the Clients table.
The main columns that store disposition information in the Clients table are LastResult, DialResult, LastResult, Hit and Points.
Note: This list assumes you are using software version 1.2.112 or later.


VOICE = 201 in DialResult. Live voice was detected answering the call.
ANSWERING MACHINE(detected by server) = 202 in DialResult and Answering Machine in Last Result
FAX/MODEM = 203
BUSY = 204 in DialResult and Busy in LastResult
NOANSWER = 205 in DialResult and No Answer in LastResult. Dialer detected more rings than the number set the Dial Rings.
OPERATOR INTERCEPT(meaning bad, mis-dialed or disconnected #) = 206 in DialResult and Operator intercept in Last Result
OTHER(can be bad number or even a bad line) = 207
Dropped = 209 in DialResult
NOCALL(the number matched a number on the Dialer's Nocalls list) = 211
ERROR(another of the "other" category, is an Operator Intercept) = 249
CALLBACK = 212 in DialResult and Callback in LastResult. Specific information regarding the callback are stored in a table of the Spitfire database called callbacktable.
01 is a record that has either not been called yet or has been reworked. This will be evident in the LastResult column.

Records are also dispositioned by Agents to reflect a call result. These are as follows:

HIT = Hit in LastResult, 201 DialResult with a Yes in Hit column
WARM = Hit in LastResult, 201 DialResult with 50 points in Points column
COLD = Hit in LastResult, 201 DialResult with 150 points in Points column
AM = 201 DialResult with 10 points in Points column
OTHER = 201 DialResult with Other in LastResult
HANGUP = 201 DialResult with Hangup in LastResult
CallBack = 212 DialResult with Callback in LastResult (Campaign version 1.2.106 or later. Previous versions show 201 DialResult)
No Call = 211 DialResult
User1 = 201 DialResult with User1 in LastResult
User2 = 201 DialResult with User2 in LastResult
Note: A DialResult of 99 indicates that the Agent changed or added information to the record.