SpitFire Help Desk

Setting up Record Edit options in the Record1 part of a script.

Allow Editing: Check mark this option if you allow the person leaving a message to edit the message.
The following explains how to set this up and what to record for the various wav files needed for this.
Edit Msg: For example after the caller speaks his message, he will hear the following:
"Press 1: To listen to your message."
"Press 2: To record a new message."
"Press 3: To save the message."
Timeout Msg: If the user does not press a key within 10 seconds after the Edit Msg plays, this message will play.
Invalid Msg: If the user presses a key that was not a valid choice this message will play and then the Edit Msg will play again. Example: "You have pressed an incorrect key, please try again."
Max Retry Msg: If the user enters an invalid key three times this message will play and the call will be disconnected. For example: "You have enter the incorrect information the maximum number of times. Good-bye."

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