1. If Dialogic needs to be re-installed, first uninstall the Service pack and then the Dialogic software. 2. Reboot and then run the Dialogic reg cleaner utiliy. 3. Install the Dialogic 5.11 software first and do Complete Install option. 4. Click Next all the way through. 5. Reboot and install the Dialogic 5.11 Service Pack 1. Do full install, next all the way through. 6. Reboot and open the Configuration Manager to begin detecting and configuring cards. 7. Make sure you set the Start Up Mode to Automatic before finishing the configuration of the cards.