Number of lines required for Remote Agents for a 2:1 Dial Ratio
Formula : 4 * Number of Agents
|
No of Agents |
Outbound lines |
Lines to call the agent |
Agent's Phone line or Station line from PBX |
Total |
|
1 |
2 |
1 |
1 |
4 |
|
2 |
4 |
2 |
2 |
8 |
|
3 |
6 |
3 |
3 |
12 |
|
4 |
8 |
4 |
4 |
16 |
|
5 |
10 |
5 |
5 |
20 |
|
6 |
12 |
6 |
6 |
24 |
|
7 |
14 |
7 |
7 |
28 |
|
8 |
16 |
8 |
8 |
32 |
|
9 |
18 |
9 |
9 |
36 |
|
10 |
20 |
10 |
10 |
40 |
|
11 |
22 |
11 |
11 |
44 |
|
12 |
24 |
12 |
12 |
48 |
|
13 |
26 |
13 |
13 |
52 |
|
14 |
28 |
14 |
14 |
56 |
|
15 |
30 |
15 |
15 |
60 |
Last Updated
28th of August, 2008