SIP Configurations and NAT
Auto dialer configurations in SIP:
|
Case |
Firewall Present |
SIP Provider Local or Remote |
Need NAT Assistant |
|
1 |
Yes |
Local |
No |
|
2 |
Yes |
Remote |
Yes |
|
3 |
No |
Remote |
No |
Predictive dialer configurations in SIP:
|
case |
Dial Agent On |
Agent behind firewall |
Agent via VPN |
Firewall present for Predictive server |
SIP Provider Local or Remote |
Need DedicatedIP for Predictive |
Need NAT Assistant |
|
1 |
DID |
Does not matter |
Does not matter |
No |
Remote |
Yes |
No |
|
2 |
DID |
Does not matter |
Does not matter |
Yes |
Remote |
No |
Yes |
|
3 |
DID |
Does not matter |
Does not matter |
Yes |
Local |
No |
No |
|
4 |
Softphone |
Yes |
Yes |
gateway set with static ip route to SPD |
Remote |
Yes |
Yes |
|
5 |
Softphone |
Yes |
Yes |
Yes |
Local |
No |
No |
|
6 |
Softphone |
Yes |
No |
Yes |
Remote |
No |
Yes |
|
7 |
Softphone |
No |
No |
No |
Remote |
Yes |
No |
|
8 |
Softphone |
Yes |
No |
Yes |
Local |
No |
No |
Note: case 4 and 5 above are the only case where agent and SPD are in different networks
Related Articles
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- Campaign software dialing Others via T1 but Dialogic Multithread calls do work.
- Multiple Campaigns in SpitFire Predictive
- Installing and Configuring X-Lite Soft Phone
- Advanced Configuration Settings for SpitFire Predictive
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Last Updated
28th of August, 2008
