SpitFire Help Desk

This article describes feature additions and fixes for the following:
 
I. SPD Pro Campaign Software

II. SpitFire Agent Software

III. ListMaker Pro Software 

IV. SPD WebReports Software 

IMPORTANT: All SpitFire software updates are developed on systems running the latest Windows Updates. Please make sure you download and install all critical Windows Updates as they become available.


Campaign Software

Campaign 1.2.221
Release Date 6/8/2011
- Manual dials will now include dialing suffix, if one is present in the Campaign parameters.

Campaign 1.2.220
Release Date 6/2/2011
- Fix for issue where once a call was dropped, (due to agent logout in Quick Connect mode) outbound dialing would stop.

Campaign 1.2.219
Release Date 5/20/2011
- Uses WaitBeforeHangup parameter if an answering machine is detected.

Campaign 1.2.218
Release Date 4/27/2011
- Changes for the Keystroke CRM Integration. Added Comma to available keystrokes.

Campaign 1.2.217
Release Date 4/13/2011
- Various backend updates to work with latest CTI32 and SIP HMP software.

Campaign 1.2.213
Release Date 4/5/2011
- Changed default value of AM to 1 (from 4)
- Changed default values of following parameters in the Campaign configuration (INI) files to True (from False)
 CQueue
 DatabaseDebug
 TraceDebug
 AlternateNumDialingAM
 AlternateNumDialingFax
 AlternateNumDialingBusy
 AlternateNumDialingNA
 AlternateNumDialingOther
 AllowVoicePhoneEdit
 AllowAgentToLeaveVoiceMail
 CreateAndDialCampaignCallbacks
 PingMySQL
 CallBackTimeZoneCheck
- Changed the default value of VVoiceDebug to False (from True)

Campaign 1.2.212
Release Date 3/17/2011
- Update for Quick Connect to prevent dialing on additional lines when all Agents are busy.

Campaign 1.2.208
Release Date 3/8/2011
- Update on Callbacks sometimes getting broken when another campaign is running simultaneously.

Campaign 1.2.207
Release Date 2/24/2011
- Fixed dialing in Quick Connect mode for CAS T1 lines.

Campaign 1.2.205
Release Date 2/8/2011
- Updates for dialing more than one line in Quick Connect mode.

Campaign 1.2.204
Release Date 1/21/2011
- Changes done for 3way conferencing using Dialogic HMP in SIP configurations.

Campaign 1.2.203
Release Date 1/12/2011
- Allows multiple preset transfer numbers and allows them to be changed while Campaign is dialing.

Campaign 1.2.199
Release Date 12/22/2010
- Extra logging for the selected lines.

Campaign 1.2.198
Release Date 12/17/2010
- Fix for scheduler issue.
- Creates a log file for each system disposition (information includes number, clientid, listname and number type).

Campaign 1.2.196
Release Date 12/14/2010
- Fixed an issue where while using list queue feature if the user click on up button the campaign would crash.

Campaign 1.2.192
Release Date 12/02/2010
- Added some additional logging.

Campaign 1.2.186
Release Date 11/11/2010
- Fixed a issue where some numbers where added to the nocalls table because the previous number on the same line was dispositioned as a nocall.

Campaign 1.2.212
Release Date 3/17/2011
- Update for Quick Connect to prevent dialing on additional lines when all Agents are busy.

Campaign 1.2.208
Release Date 3/8/2011
- Update on Callbacks sometimes getting broken when another campaign is running simultaneously.

Campaign 1.2.207
Release Date 2/24/2011
- Fixed dialing in Quick Connect mode for CAS T1 lines.

Campaign 1.2.205
Release Date 2/8/2011
- Updates for dialing more than one line in Quick Connect mode.

Campaign 1.2.204
Release Date 1/21/2011
- Changes done for 3way conferencing using Dialogic HMP in SIP configurations.

Campaign 1.2.203
Release Date 1/12/2011
- Allows multiple preset transfer numbers and allows them to be changed while Campaign is dialing.

Campaign 1.2.199
Release Date 12/22/2010
- Extra logging for the selected lines.

Campaign 1.2.198
Release Date 12/17/2010
- Fix for scheduler issue.
- Creates a log file for each system disposition (information includes number, clientid, listname and number type).

Campaign 1.2.196
Release Date 12/14/2010
- Fixed an issue where while using list queue feature if the user click on up button the campaign would crash.

Campaign 1.2.192
Release Date 12/02/2010
- Added some additional logging.

Campaign 1.2.186
Release Date 11/11/2010
- Fixed a issue where some numbers where added to the nocalls table because the previous number on the same line was dispositioned as a nocall.

Campaign 1.2.185
Release Date 11/04/2010
- Fix done to not display spitfire and nocalls database in open list view for Spitfire.

Campaign 1.2.183
Release Date 11/03/2010
- Created parameter pingMySQL in campaign ini file to keep the connection alive through long non-dialing phases. Such as when the Campaign is left running over-night.

Campaign 1.2.182
Release Date 11/03/2010
- Backend changes to improve performance.

Campaign 1.2.180
Release Date 11/03/2010
- Added EnableWebReports parameter in campaign ini file to turn off web reports logging if required to save CPU cycles for slower machines.
SHOULD NOT be enabled unless you do not need to use the SPD WebReports.

Campaign 1.2.178
Release Date 10/22/2010
- Fix for issue where trying to edit the Agent profile's "can edit client" was not saving.

Campaign 1.2.175
Release Date 10/11/2010
- Enlarged the Load List windows in the Campaign software to better handle lists with large names.

Campaign 1.2.170
Release Date 09/23/2010
- Added parameters in Campaign config(INI) files called LoadShellUrl=False and ShellBrowserType valid values would be ie, firefox and chrome. Allows the ASP/URL scripting feature to be used with Chrome or Firefox Browsers.
- Added parameter copy data to clipboard which if set to true copies spare1 value in clipboard on call transfer.

Campaign 1.2.168
Release Date 09/21/2010
- Fixed issue with AllowAgentToLeaveMessage feature not functioning in some configurations.

Campaign 1.2.165
Release Date 09/02/2010
- Checks manual dial request against no dial area codes and no dial prefix's in Campaign preferences.

Campaign1.2.164
Release Date 08/31/2010
- Supports new feature, Quick Connect. This feature is useful for customers doing Business to Business dialing because it immediately connects the ringing line to an Agent, without any sort of detection. This allows Agents to handle calls going to receptionist and automated attendants more efficiently instead of the Dialer detecting those connects as answering machines or transferring the call to the agent after the receptionist or automated attendant has already started speaking.
Note: This is a licensed feature. Please call Sales at 800-859-5924 for pricing.

Campaign 1.2.162
Release Date 08/20/2010
- Created a parameter CreateAndDialCampaignCallBacks in ini file for campaign specific callbacks.
Update to fix issue with Callbacks for configurations that have several Campaigns pulling from the same database server. Prior to this update, you could have callbacks from one Campaign being pulled by another Campaign that is running at the same time. Thus preventing the correct Campaign from being able to call and transfer the callback to the correct Agent.
Set to True so that only the Campaign that created the Callback will handle the Callback. Set to False to allow any Campaign grab any Callback, even if it is not the Campaign that created it. 

Campaign 1.2.159
Release Date 08/16/2010
- Creates a parameter PerfectCall in the ini which is True by default for doing the detection. Can be set to False to immediately connect calls to Agents while the the number is still ringing. This provides a "Power Dialing" feature in SpitFire Predictive. Requires license update for this feature as well.

Campaign 1.2.154
Release Date 07/20/2010
- Added LocalExchange parameter in the ini file. Can be used to define certain area code exchanges that require 10 digit dialing and anything NOT listed will be dialed with a 1. Useful for some area codes that are both local and long distance. See THIS ARTICLE for complete instructions.

Campaign 1.2.151
Release Date 06/25/2010
- Fixed issue in Agent Target based dialing. Uses AgentTarget= in the Campaign ini files. Set to state or areacode.
- New Full installer.

Campaign 1.2.150
Release Date 06/25/2010
- Sales Force Integration Impoved.

Campaign 1.2.148
Release Date 06/15/2010
- Fixed an issue for updating the statistics database correctly if remote agent hangs up the phone and is in Wrapup mode.

Campaign 1.2.145
Release Date 06/03/2010
- Update to allow call to ring up to 10 rings. Previous to this, if the Carrier and/or PBX had a delay of more than 23 seconds, the software would force the call to be dispositioned as a No Answer. Now the hard-coded timeout has been removed and the software will wait the number of rings set in the Dial Rings parameter before giving up and marking the call as a No Answer.

Campaign 1.2.140
Release Date 05/27/2010
- Added logic for Agent target area code based dialing, in addition to the state based targeting added in version 1.2.139. Separate multiple area codes by commas.

Campaign 1.2.139
Release Date 05/19/2010
- Added target state feature for Agents (now they can be logged in to the same campaign but would recieve calls from their target states only). This can be configured for each Agent in the ListMaker-->Agents-->Add Agent or Edit Agent menus. Multiple states should be separated by commas. Use with ListMaker version 1.1.84 or higher. 
See THIS ARTICLE for more information on this feature.

Campaign 1.2.138
Release Date 05/14/2010
- Added parameters WaitTimeBetweenTwoCalls (in seconds) and UseWaitTimeBetweenTwoCallsForAgent (set to true or false) in Campaign INI files. Setting the waittime to 1 would mean 1 second between any 2 lines initiating a call. Setting UseWaitTimeBetweenTwoCallsForAgent would mean the Dialer would wait 1 second between calling outbound and calling the Agent extension (for remote Agents or Agents on a PBX) when the Agent first logs onto the Campaign.
Use these parameters in situations where the carrier or PBX can't handle multiple simultaneous calls being initiated by the Dialer on the lines.

Campaign 1.2.135
Release Date 04/28/2010
- Modified code for checking conference resources when using CTI32 with SIP or PRI lines. Resolved specifc issues with some Agents not being able to make 3-way calls 

Campaign 1.2.132
Release Date 04/07/2010
- For an inbound call generates the correct recording filename for the SpitFire Agent software. 

Campaign 1.2.131
Release Date 03/10/2010
- Done changes to support conferencing under HMP/SIP trunks. With specific licensing from Dialogic HMP software, 3-way conferencing is now supported in SIP trunking configurations.

Campaign 1.2.128
Release Date 02/04/2010
- One can now add WaitForWink parameter in the ini file and set it to false. This would make voice logic not wait for wink before dialing on CAS T1 configurations that require Immediate Start.

Campaign 1.2.127
Release Date 01/14/2010
- Fixed issue where even if AllowZeroPrimaryPhoneLength is set to True, the Dialer would skip it.
- Added ablity to run a maximum of 5 simultaneous Campaigns. Use with SpitFire Agent software version 11.5.69 or later.

Campaign 1.2.123
Release Date 10/06/2009
- Fixed issue with certain calls being dispositioned as Error instead of Answering Machine.
- Can add parameter called CreateHeader= in the Special Options section of the campaign ini files to enable or disable including a header in the data exported from ListMaker. Set to True or False. This parameter must be manually added to the ini files. Use with ListMaker 1.1.77 

Campaign 1.2.121
Release Date 08/19/2009
- Modified code to fix issue with No Dial Area Codes not working when AllowZeroPrimaryPhoneLength is set to True in Campaign INI file.

Campaign 1.2.120
Release Date 08/18/2009
- Added code to add AgentID column in clients table. Use in conjunction with ListMaker 1.1.74

Campaign 1.2.112
Release Date 07/17/2009
- Update for issue where Drops were sometimes occuring with a Dial Ratio of 1 while using Private Callbacks.
- Created new dialresult for Callbacks (212) to prevent accidental reworking of Callbacks in ListMaker.
- Updated to display total Hits in Action tab of SpitFire Campaign window.
- Update for new PD script for playing message before transfer, that requires customer to press a touch-tone to be transferred. (requires SPD ScriptMaker 11.2.19).

Campaign 1.2.100
Release Date 06/16/2009
- Update for issue where the alternate number dialed is shown in contact field of the Calls table instead of being primary voicephone everytime.

Campaign 1.2.98
Release Date 06/05/2009
- Fixed issue with Alternate Number dialing feature where it would reject records where the Primary Voicephone field was blank and Time Zone Settings are enabled.

Campaign 1.2.93
Release Date 03/17/2009
- Added AllowZeroPrimaryPhoneLength= in the ini.
Will allow SPD to dial records that have no primary voicephone number but do have alternate numbers in the record.
NOTE: Setting this parameter to TRUE requires that you Allow Duplicates when creating the list and you must disable "Eliminate Bad Voice Numbers" in the ASCII Import-->Options of ListMaker. The means any removal of duplicates or bad records MUST BE DONE BEFORE IMPORTING NEW LIST WITH LISTMAKER.

Campaign 1.2.91
Release Date 02/20/2009
- Drop Rate Control will now be locked when the campaign starts and will unlock when the campaign stops.

Campaign 1.2.90
Release Date 02/16/2009
- Change to help with loss of Zip Tone in SIP and PRI configurations. The Zip Tone will now be a wav file played instead of the software generating a tone. Copy the ziptone.wav into the SPD directory.
NOTE: Only works with CTI32 Configurations.

Campaign 1.2.89
Release Date 02/13/2009
- Created WaitBeforeHangUp parameter in the ini file. This can be used to set a wait time before hanging up on calls that resulted in something other that a voice or answering machine connect.

Campaign 1.2.83
Release Date 01/08/2009
-  Software will work on system drive letters other than C.

Campaign 1.2.82
Release Date 01/07/2009
- Added ReCheckOldCallBacks parameter in the ini. When set to true, the Dialer will pick the previously marked nocalls number and attempt to see if they still exist in the current nocalls file. If not, then it will call the record. Useful for situations in which the nocalls has been recreated so that those records could be called again.

Campaign 1.2.79
Release Date 11/12/2008
- Dial Target Area Code issue resolved.
- Will check for Callbacks even after the list is exhausted (when explicitstoponly parameter in Campaign ini configuration file is set to true).

Campaign 1.2.76
Release Date 10/13/2008
- Fixed issue with descrepency between Listmaker and Web Reports showing different number of Hits.

Campaign 1.2.69
Release Date 09/04/2008
- added logging of agent 3way number in the logs of transfer.csv.

Campaign 1.2.68
Release Date 09/02/2008
- Fixed an issue where a number was dialed twice but was only recorded once in the calls table.

Campaign 1.2.60
Release Date 08/12/2008
- added agent name in the filename.wav of recorded calls.

Campaign 1.2.59
Release Date 08/08/2008
- Added AllowAgentToLeaveVoiceMail parameter to ini file. If an AM file is specified in the PD script, that file would be played when the agent clicks on the AM button.

Campaign 1.2.51
Release Date 06/27/2008
- Added support for Leads360

Campaign 1.2.48
Release Date 04/16/2008
- Various improvements to Callback function.
Now with "Make Private Callback Public" turned off, the Campaign will only call a private callback once the agent is available and will keep checking back to see if the agent is available.

Campaign 1.2.43
Release Date 04/04/2008
- Added ServerSideQueryStringURL and CustomQueryStringFields parameters in Spitfire's ini. ServerSideQueryStringURL would be used by the new Load URL button on the agent software (11.5.40 and higher) to post URL query string. CustomQueryStringFields could be used to append additional fields in the URL query string on client request.

Campaign 1.2.37
Release Date 02/15/2008
- Added AllowVoicePhoneEdit parameter in the [special options] section of the ini file, this parameter will save agent side edits on the voicephone field.

Campaign 1.2.17
Release Date 11/16/2007
- Created the DialSuffix parameter in the ini file.

Campaign 1.2.9
Release Date 08/21/2007
- Updates for new web reports.

Campaign 1.1.97
Release Date 07/25/2007
- Added DMA NoCalls to the general options to check against 2 nocalls
 lists at the same time.

Campaign 1.1.88
Release Date 06/05/2007
- Added support for 4 campaigns. Use with Agent 11.5.29 or later.
- Added Agent Wrap Up feature.
- Added ability to skip the current dialing list in list queuing feature.

Campaign 1.1.72
Release Date 02/08/2007
- Added numerical keys to Keystroke module.
- Added the space function for key strokes.
- Added support to save longer keystrokes configurations.

Campaign 1.1.58
Release Date 01/19/2007
- In case of alternate number dialing the agent (ver 11.5.22) will now see the actual number the client was contacted on instead of the primary phone number always being populated.
- Fixed an issue in the dialing logic of scheduled callBack numbers where it would dial the same number multiple times.

Campaign 1.1.55
Release Date 01/10/2007
- Added support for alternate number dialing.
- Please use with ListMaker Pro 1.1.34 or higher.

Campaign 1.1.54
Release Date 01/09/2007
- Fixed an issue relating to MSI control loading in PRI environment.

Campaign 1.1.53
Release Date 12/21/2006
- Adding operator intercepts counter.
- Fixed an issue where dialresult for fax detection were staying as 01.

Campaign 1.1.52
Release Date 12/05/2006
- Sends agent's email to the agent software when they login.

Campaign 1.1.51
Release Date 12/04/2006
- Fixed the alternate number dialing issue where it dials a blank phone number.

Campaign 1.1.48
Release Date 11/17/2006
- Introducing Call Backs feature. Supervisors or Managers can now set callback feature for agents to use. It can be Global or Local with Managers having the capability to make them private or public.
Note: Callbacks can be set to Global or Local on the fly. Also, they can be made private or public on the fly.

Campaign 1.1.47
Release Date 11/06/2006
- Allows to do blind transfers in case of flash hook transfers (only for analog lines).
- Shows version information on the application title bar.
- Addition for blind transfer cases.
- Added support for emailing recordings while using PD4 script (use ScriptMaker 11.2.17 or higher).

Campaign 1.1.46
Release Date 10/30/2006
- Handled a issue in case of call blending, where calls placed by the dialer were going to the hold card instead or dropping or transferring to the agent.

Campaign 1.1.45
Release Date 10/26/2006
- Added an option to specify 3rd party Transfer Number in the Options-> preferences-> General tab. use agent 11.5.12 or higher.

Campaign 1.1.41
Release Date 10/06/2006
- Added percentages for call results in statistics -> line performance.
- Replaced scrollbar controls for droprate and dialratio.
- Added label for displaying campaign's current drop rate.
- Removed the Set Values button control.
- Made start answer button invisible and moved up the start dial button.

Campaign 1.1.35
Release Date 09/20/2006
- Modified the calculation of campaign drop rate to be out of live voice instead of total calls.

Campaign 1.1.27
Release Date 08/21/2006
- Fixed an issue related to hangups in the middle of a transferred call

Campaign 1.1.25
Release Date 07/27/2006
- List queuing implemented. Spitfire will continue to next list in the queue once the previous list is exhausted. This is enabled in campaign ini file.
- Support redialing of busies and no answers at the end of the campaign

Campaign 1.1.23
Release Date 06/09/2006
Another fix to the number of outbound rings issue.

Campaign 1.1.21
Release Date 05/11/2006
-Handled the case when agent(Local or Remote) is in a 3-way and wants to disconnect the 3rd party from the conference and stay connected to the client.

Campaign 1.1.20
Release Date 04/25/2006
-Fixed the issue of agents not being a part of the 3-way conference (in case of remote agents only).

Campaign 1.1.19
Release Date 04/5/2006
-Handled the case when client hangups while holding when agent is calling the 3rd party.

Campaign 1.1.17
Release Date 03/28/2006
- Removed the stop line button and now only one button is used for starting and stopping the lines.
- Cleared some issues which were causing line errors.
- Fixed the issue where records edits after client hangups were not saved.
- Displays the appropriate status in the line activity in cases when the line is an auxiliary line, or a remote agent line.
- Fixed the issue where remote agent lines were not loaded if the campaign was stopped and started again without exiting the program.

Campaign 1.1.2
Release Date 01/31/2006
- Plays hold message when using 3-way transfer feature in manual dials.

Campaign 1.1.1
Release Date 01/24/2006
-Added new event in the keystroke options (retry again), this key sequence would be used when the agent click on the retry again button on the agent software. Works with Agent software ver 11.5.0 and above.

Campaign 1.1.0
Release date 01/13/2006
- Added support for windows XP.
- Modified line options (added separate international prefix).

SpitFire Agent Software

SpitFire Agent 11.5.94
Release Date 5/27/2011
Keystroke integration support for the following characters: Comma, <>:?./;'|

SpitFire Agent 11.5.92
Release Date 4/18/2011
- Update to CRM integration for Columbia Ultimate.

SpitFire Agent 11.5.91
Release Date 3/16/2011
-URL integration with WEMS web-based CRM.

SpitFire Agent 11.5.89
Release Date 3/15/2011
Added short cut keys for Name( Alt + N) and Userfield1 (Alt + 1).

SpitFire Agent 11.5.86
Release Date 12/15/2010
- New feature to show multiple transfer numbers, and allow the agent to choose one from the dropdown menu in the SpitFire Agent software when they click on Transfer button.
Multiple transfer numbers can be configured by using the parameter ThreeWayTransferNumber in spitfire's ini and seperating multiple phone numbers with commas.

SpitFire Agent 11.5.84
Release date 10/21/2010
- Update for integration with Bullhorn CRM.

SpitFire Agent 11.5.83
Release date 10/18/2010
- Puts the agent in wrap-up mode once a remote customer hangup is detected. This means that Agents will no longer be able to "sit" on a call after the customer has hung up and before the Agent clicks Wrap-up. Provides more accurate account of time spent between calls for Agents.
- Shows the type of call information on top status bar. So things like "Public- Outbound" or "Private Callback" will be displayed there.

SpitFire Agent 11.5.82
Release date 09/23/2010
- Added code to interpret CopyDataToClipBoard and ShellBrowserType parameter in Campaign version 1.2.170.

SpitFire Agent 11.5.80
Release date 08/13/2010
- Added support for Infusion Soft CRM Integration.

SpitFire Agent 11.5.79
Release date 06/25/2010
- SalesForce Integration Improved.
-New Full Installer.

SpitFire Agent 11.5.78
Release date 06/22/2010
- Fixed an issue where Update button in SptiFire Agent would not turn red if fields are updated.

SpitFire Agent 11.5.77
Release date 06/18/2010
- Fixed an issue where the notes where getting trimmed after reaching the SpitFire Agent application. Because of this, when the call was dispositioned it was staying as a fresh record.

SpitFire Agent 11.5.76
Release date 04/21/2010
- Updates recording filename if the user edits the phone number of the customer.

SpitFire Agent 11.5.73
Release date 03/01/2010
- Integration with LeadTrac CRM done.

SpitFire Agent 11.5.70
Release date 12/30/2009
- Fixed issue for keystrokes not being sent on first call transferred to the Agent in some situations.

SpitFire Agent 11.5.69
Release date 12/17/2009
- Created a parameter TotalCampaigns= in agent.ini file. This can be set to 5 to use in conjunction with Campaign version 1.2.127's ability to run 5 simultaneous Campaigns.

SpitFire Agent 11.5.64
Release date 06/18/2009
- Created new Full Installer
- Changes exe filename to Spitfire Agent.exe, also creates new shortcut labled SpitFire Agent. If installing on existing Agent station, remove the old Agent shortcut.

SpitFire Agent 11.5.63
Release date 04/17/2009
- Added code to auto pop-up if window is in the back ground during call transfer.

SpitFire Agent 11.5.57
Release date 02/27/2009
- Fixed a datestamp issue while scheduling calls backs.

SpitFire Agent 11.5.56
Release date 02/27/2009
- Can change the caption of the tabs General, User Fields 1 and User Fields 2.
New parameters in agent.ini:
  ClientGeneralTabLabel=
  ClientUserfield1TabLabel=
  ClientUserfield2TabLabel=
If left blank, the default names will remain.

SpitFire Agent 11.5.54
Release date 10/16/2008
- CRM integration with OCM, X-ware and LeadMailbox.
- Label for button for pushing to 3rd party CRM (Keystroke feature) is now customizable.

SpitFire Agent 11.5.49
Release date 08/04/2008
- Added support for sales force integration

SpitFire Agent 11.5.40
Release date 04/08/2008
- Removed the website button and created a Post URL button which would be used for doing URL query string integration.

SpitFire Agent 11.5.36
Release date 12/17/2007
- Allows disposition buttons to have no label.

SpitFire Agent 11.5.29
Release date 06/05/2007
- Added Agent Wrap Up feature. Added support for 4 campaigns.

SpitFire Agent 11.5.27
Release date 03/05/2007
- Added option to rename Client fields in the General tab by manually changing the captions in agent.ini file.
- Added code to lock changes to client fields if agent profile does not allow.
- Added code to keep the transfer button disabled if agent profile does not allow.

ListMaker Pro Software

1.1.98
Release Date 1/11/2011
- Fixed issue in working with lists created before the new Callback Manager released in v1.1.90

1.1.95
Release date 11/11/2010
- Removed import option for faxphone field. Since SpitFire does not do faxing, fax numbers should beimported into some other field such as one of the Spare fields.

1.1.94
Release date 10/14/2010
- Fixed an issue where Open List in ListMaker would show spitfire and nocalls databases.

1.1.90
Release date 10/05/2010
- New callback manager. Callbacks can now be searched by Number of days to include in the search, Campaign number, List Name, Clent Name and Phone number.

1.1.87
Release date 07/29/2010
- Update for issues with Windows 7 and Windows 2008 machines.

1.1.85
Release date 06/25/2010
- Fixes the field if quotes are entered before updating the MySQL database.

1.1.84
Release date 05/27/2010
- Updates for target states/area codes under Agent profiles.

1.1.82
Release date 05/19/2010
- Ability to add/ edit target states under agent profiles.

1.1.81
Release date 05/13/2010
- Added filter functionality for secvoicephone, homephone and cellphone fields.

1.1.80
Release date 05/13/2010
- Fix for not reworking callback with dial result 99.

1.1.79
Release date 04/15/2010
- Added database name in update statements in ListMaker logs. Useful for checking what rework or lookup queries were run on specific lists.

1.1.78
Release date 01/18/2010
- Added feature to allow Callbacks to be reassigned to different Agents in the CallBack Manager.

1.1.77
Release date 10/21/2009
- Fixed an issue in reschedule callback function.
- Added CreateHeader parameter in Special Options section of ini file. This can be set to True or False in order to create header record while list data is exported to text file.

1.1.74
Release date 08/18/2009
- Added code to add AgentID column in clients table

1.1.73
Release date 06/26/2009
- Added code to avoid reworking Callbacks (dialresult 212).

1.1.72
Release date 06/22/2009
- Added code to save concat first and last name setting in import template.

1.1.71
Release date 06/02/2009
- Updated ListMaker to show LastResult data in Contacts grid.

1.1.68
Release date 03/03/2009
- Adds header in the export to text option.

1.1.67
Release date 01/27/2009
-Improved Lookup function.

1.1.66
Release date 01/14/2009
-Added code to read current drive for the application. For drive letters other than C.

1.1.65
Release date 09/26/2008
-Included check box to maintain the callback timing while rescheduling the callbacks.

1.1.64
Release date 06/25/2008
-Shows the agentID in the Contact History tab for records dispositioned as Hits.

1.1.62
Release date 04/23/2008
-Choosing "All Dispositions" option will not rework hits.

1.1.61
Release date 04/16/2008
-Can import list which has / in (voicephone/secvoicephone/faxphone/homephone/cellphone).

1.1.60
Release date 04/08/2008
- Added randomize option in list import module.

1.1.59
Release date 03/26/2008
- print the client information of all clients by creating nly 1 common file.

1.1.58
Release date 03/21/2008
- Added random option in list export module to export records in random order.

1.1.57
Release date 02/22/2008
- Single callback record can be deleted now.

SPD WebReports

Web Reports 2010-09-13
- Fixed issue in some reports counting voice connects twice in totals.

Web Reports 2009-01-15 (.NET Framework 3.5)
- Has export feature to export reports to Excel, Word, PDF or plain text.
Note: Windows XP Dialers ONLY. .Net 3.5 does not work with Windows 2000. 

Web Reports 2008-09-24