SpitFire Help Desk :: Agent gets data but no voice. Can't hear customers.

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Agent gets data but no voice. Can't hear customers.

Station ID is wrong in Agent Setup or extension is wrong in SPD Campaign window.
1. First check that agent can hear his own voice in headset. If yes, go to step 2. If no, go to Agents don't have a hollow sound.
2. Open Agent software and hit SHIFT+F1 on keyboard. Check the Station ID matches the jack on the breakout box that headset is plugged into.
3. Use msitest.exe on the Server to send test beeps to the headset to verify.

No Voice Because Dialogic Cards are Not Ready
The other reason for this can be that the Campaign was started before the Dialogic cards had time to start up. This most often occurs when the Dialer has been rebooted and the the Campaign is started as soon as the Windows Desktop comes up. The Dialogic cards have to complete a start up process that will happen once all the other system services in Windows have finished.

The best rule of thumb when doing a reboot is to wait at least a couple of minutes after the Windows Desktop has finished loading up, before you start a Campaign.
Alternatively you can double-click on the Configuration Manager icon on the Desktop,

Click OK at the next window and then check the System Service Status at the bottom of the screen.

If it says Running, as above, you are good to start the Campaign as normal. If it says Start Pending, then close the Configuration Manager, wait a minute and open it back up. Once it says Running, you are all set.