SpitFire Help Desk

When purchasing SpitFire predictive system software, you will receive a SpitFire  Predictive Security Key, also called a "dongle".  SpitFire system software will not run without the Security Key, pictured below.

If you have purchased a turnkey system with computer included, the SpitFire software has been installed.  The Security Key pictured below is packed with the dialer and needs to be plugged into the parallel port.  This is the older type of printer port. If you do not have a parallel port on the back of your computer, OPC can provide a USB version of the Security Key.

If you have a printer plugged into the parallel port, take out the printer cable, insert the Security Key and then plug the printer cable into the Security Key.  This should not interfere with your printer.

The Security Key will be specific for the number of boards and the number of lines you have on that particular SpitFire system.  If you change boards or upgrade the software, the Security Key will need to be relicensed by OPC Marketing for the upgrade. This can be done remotely by OPC Tech Support by giving access to the Dialer via your internet connection.

IMPORTANT: If the Security Key is lost or stolen, the replacement price is the full price of the software license.