SpitFire Help Desk

The article is split into separate sections for the following:

I. Campaign software

II. ListMaker 

III. ReportMaker
 
IV. ScriptMaker

V. JobMaker

IMPORTANT: All SpitFire software updates are developed on systems running the latest Windows Updates. Please make sure you download and install all critical Windows Updates.



Campaign Software

10.1.114
- Creates parameters PlayCPNTwice and PlayCIDTwice in ini file. These can be set to True to have SpitFire speak the customer phone number or clientID twice when transferring calls to live agents. Useful for eAgent users who may not hear the first time it is spoken.

10.1.113
- Creates a parameter called TTSRate in the Spitfire ini file which can be use to specify a speed of playback for Text To Speech fields. The valid range is -18 to 18, -18 being the slowest. 0 is default.

10.1.112
- Added code to enter campaign in eAgent when JobMaker loads the campaign.

10.1.108
- Fixed issue in question card where touch-tone responses from customer would not be executed until all of the text to speech fields had finished playing. 

10.1.107
- Allow to add number to the nocalls database while using Voice Number - NoCalls script.

10.1.98
- Added support for 5  TTS (Text To Speech) fields and 6 messages in statement and question card. Use with ScriptMaker 8.1.21
Note: Contact your Sales Person for pricing on the SpitFire Text To Speech feature.

10.1.95
- Added two new variables in SpitFire.ini file: WaitTimeBetweenTwoCalls= and MaxSilencePeriodForAM=
WaitTimeBetweenTwoCalls= allows a pause time to be set between calls being made on the Dialer. If set to 10, for 10 seconds, there would be a 10 second pause between each call.
Done to accomodate some Carriers who have a limit on the number of simultaneous calls per second that can be made.
MaxSilencePeriodForAM= is the amount of time the Dialer waits between the customer's answering machine message stopping and when the abswering machine would beep to confirm that it should start playing the answering machine message in the Script. This was 4 seconds but that caused issues with some mobile phone carriers which would time out if there was no audio from the caller after 2 or 3 seconds. So now this this variable to accomodate situations in which the Dialer might be calling predominately cell numbers or predominately home numbers. 

10.1.88
- added more database fields for Text To Speech feature.

10.1.86
- added AM override feature. Can be used to force answering machine responses to be detected as Voice connects.
Set ORAM=True in Spitfire.ini files.

10.1.84
- Added support for TTS in statement card

10.1.81
- Created WaitBeforeHangUp parameter in the ini file. Can be used to set a pause time before the Dialer hangs up on calls that result in anything other than voice or answering machine connects.

10.1.77
- Added support for optional Text to Speech (TTS) feature. 
 
10.1.76
- Various fixes and updates.

10.1.63
- added 'use identified voicephone for transfer' option in the identify card

10.1.62
- Modified the question card to transfer the call directly if no message file is specified and transfer option is selected. If transfer option is not selected then it will add the number to the nocalls if nocalls option is selected. If neither transfer nor nocalls is selected then logic proceeds to the next card.

10.1.58
- Modified the code to perform hangup after handling inbound call

10.1.56
- Updates for Hybrid licensing.

10.1.51
- Fixed the available records issue.

10.1.39
- Line manager option added in the Lines menu.

10.1.37
- Added Company field to the outgoing email

10.1.35
- Now emails sent out will have firstname, lastname, name, address, city, state, zip, phone and spare1 fields in the message body

10.1.32
- Modifed the GetDigits card. Now if no 'statement message' is specified in this card, the voice logic will skip to the next card

10.1.31
- Added code to handle the case when in an inbound call no ANI/ DNIS information is sent by the carrier.

10.1.29
- Removed the drop down dialog for selecting the database. MySQL list names will be represented with ini files now.

10.1.28
- Will allow the customer to go to record card in case no agent is available for transfer (while using centrex service)

10.1.27
This version works without using the VLink control from Visual Voice, hence no voice service would be loaded when we run the campaign

10.1.25
- Modified the Exit button code to enable faster unloading of the campaign

10.1.21
Added a parameter in the ini file called 'DialSuffix', this parameter could be used to enter digits to be dialed after the digits in voicephone field of the database

10.1.19
- Fixed Jump Script problem.

10.1.15
- Failsafe Schedule includes seconds. This is useful when the failsafe needs to be scheduled between two days.
   Meaning if the dialer is run in the night and it dials through the night and next day then start and stop times
   can be set as 12:00:00 am & 11:59:59 pm respectively.

10.1.6
- Fixed issue in Record card issue where it would email even though email is not selected

ListMaker Pro Software

1.1.45
- Added code to save Concat first and last name setting in an import template.

1.1.42
- Fixed the Note field not updating issue

1.1.41
- Choosing "All Dispositions" option will not rework hits

1.1.39
- Added Randomize option in list export module to export records in random order

1.1.32
- Done some visual changes in the Import form
- While exporting to an existing list listmaker now displays information about whether the existing list selected allows duplicates or not
- While exporting to a new list listmaker now gives an option to allow duplicates or not
- MySQL Reset not required seperately after reworking a list.
- Contact's History tab now points to the correct record as in All contacts Tab
- 2X4 Labels now prints the date/time of the record when the call was made
- Added ability to rework operator intercepts seperately.

1.1.31
- Done some visual changes in Import form
- While exporting to an existing list listmaker now displays information about whether the existing list selected allows duplicates or not
- While exporting to a new list listmaker now gives an option to allow duplicates or not
- MySQL Reset not required seperately

1.1.28
- Modified the company field length from 50 to 255 characters

1.1.22
- Removed the drop down dialog for selecting the database.

1.1.18
- Modified the Export Module.
- If records are selected usig Lookup then, only those selected records would be exported
  on checking the All Records checkbox in case of exporting to a new list.
- If All Reocrds is not checked then only the first of selected records is exported.

1.1.10
- Added buttons for saving and opening templates while exporting the fields. It works in the same
 way as the template option for Import. The template is saved in a .exp file in the lists folder.
 When a template is opened, all the items from the template are selected in the list.

1.1.8
- Added an option to delete multiple records in the list menu

ScriptMaker software

8.1.21
- Added 5 TTS (Text To Speech Fields)

8.1.18
- Added support for TTS in Statement card

8.1.17
- Added new TTS Double Question script

8.1.14
- Customization for new Text to Speech (TTS) script

8.1.13
- added 'use identified voicephone for transfer' option in the identify card

ReportMaker Software

9.1.11
- Added line time in Call Transfer report

9.1.10
- Added an option for entering the transfer touch tone in 'last time calls' reports

9.1.9
- Added timestamp in Poll Details report
- Added name in Last Time Called - All Results report

9.1.7
- Added Full Name and Company fields in the Poll Detail report

9.1.6
- Report fixes for MySQL 5.0 date field format change

9.1.3
- Removed the drop down dialog for selecting the database.

JobMaker Software

9.1.3
 - Fixed the issue where it was not saving the start time of the job.