SpitFire Help Desk

Introduction

Creating Campaign EXE and Configuration Files

Creating Desktop Shortcuts for Additional Campaigns

Running Multiple Campaigns

Agent Config. For A Fifth Campaign

Remote Agents


Introduction

The SpitFire Predictive Pro software can have up to 5 simultaneous Campaigns dialing at the same time. The main reason why you would want to run multiple, simultaneous campaigns would be that you want to have different lists being dialed at the same time. This allows you to segment Agents as well so that certain Agents can be receiving calls from one list while the others are receiving calls from a completely different list.
By default, the software is installed with only 2 Campaign shortcuts set up. This article explains how to create, configure and use the other Campaigns.
It assumes that you have already configured and have been using Campaign 1.

Important: The 5 Campaign feature is only available in Campaign versions 1.2.127 or later and SpitFire Agent versions 11.5.69 or later.


Creating Campaign EXE and Configuration Files

By default, the Dialer should have 2 Campaign icons on the Desktop. These instructions will show you how to create and configure the other 3 as well as how to make sure the basic settings are the same for all 5 campaigns. This initial procedure can also be done by Technical Support if requested. Then you would just have to make sure you are running the Campaigns as described in section 4, Running Multiple Campaigns.



The easiest way to do this is to make copies of the Campaign 1 configuration file to be used by the other 4 Campaigns. This way only a couple of things have to be changed between the Campaigns, since the rest of the settings are typically the same.
To do this we need to go into the C:\SPD\ folder and make copies of the Campaign 1 configuration (.ini) file.

1. Double-click on My Computer and then on Local Disk C:

 



2. In the C drive, double-click on the SPD folder.




3. Here you will look for the Configuration Settings files. These are named 1.ini (for Campaign 1) and 2.ini (for Campaign 2).




4. The first thing we will do is right-click on and delete the 2.ini and make copies of the 1.ini for the other Campaigns.
IMPORTANT: This assumes that the Dialer has not used Campaign 2 before and that this is the first time multiple Campaigns are being set up on this Dialer. DO NOT delete the 2.ini file if you are not sure that Campaign 2 has not been used before.






5. Now we need to make copies of the 1.ini that has all of the settings for Campaign 1. Right-click on the 1.ini file and click Copy. 




6. Now right-click anywhere in the white space and click Paste.




7. Right-Click and click Paste two more times and you will have 3 copies of the ini files.




8. Now we need to rename the "Copy of..." ini files and make them 2.ini, 3.ini and 4.ini. Right click on each one and click Rename.




9. Then rename them accordingly.




10. Now we must set the DialerID number in each ini file to the correct number for that Campaign. Double-click on the 2.ini file to open it in Notepad.
Look for a parameter labeled DialerID=.

  


11. Change this to 2, 3, 4 or 5 depending on which ini file you are editing.




12. Then just click File-->Save to save the changes.




13. Do this procedure for all 5 ini files.

Now we need to create the SPD executables for the additional Campaigns. This is similar to the configuration file procedure.

1. Right click on the SPDPro.exe file and click Copy and Paste into the same folder.




2. Then rename them to SPDPro3.exe and SPDPro4.exe and 5.




Creating Desktop Shortcuts For Additional Campaigns

Now we need to create the shortcuts on the Dialer's Desktop for these Campaigns.

1. Right-click on the shortcut for Campaign 1 and click Copy.




2. Then right-click on the Desktop and click Paste. Do this twice so that you have 4 SPD Campaign icons.




3. Now we need to rename and reconfigure the shortcuts. Right-click and click on Rename to edit the shortcut name.




4. Type in the edited name, like the examples below, and hit ENTER on your keyboard.




5. Now right-click once again on one of the new icons and click on Properties.




6. In the Shortcut tab, the Target information needs to be changed.




This example shows the settings have been changed so that it is for Campaign 3:




7. Click OK and you are done setting up the shortcuts.


Running Multiple Campaigns

When running multiple, simultaneous Campaigns the most important procedure to remember is to split the lines (and Agents, if Remote Agents) up between the Campaigns before you start Dialing on ANY of the Campaigns. This includes Manual Dialing and Transfer lines that might be configured in the Campaigns.
The reason for this is that the Campaigns can't share lines between them. It would be like 2 people trying to dial out on the same phone line at the same time.

To split lines and Agents between Campaigns, we need to go into the Lines and/or Agents tabs and left-click on the ones we want to deselect (turn yellow) in that Campaign so that we can select (turn green) the ones we want to use in the other Campaigns.

Here is an example of 2 Campaigns with the lines split up between them:

1. First, if you have any Campaigns running, stop them and close them completely. Open them back up and then you can begin to change the configuration.
 
Important: You cannot reassign lines or Agents while a Campaign is dialing! 

2. If we open Campaign 1, in this example, we can see that it has 48 lines assigned to it:




3. Now if we open Campaign 2, and it also has lines assigned to it, we will get an error that we have exceeded the alloted line usage:




4. Once you OK this message, it will deselect all the lines in that second Campaign.




5. Now we can begin to deselect lines from Campaign 1 so that they can be selected in Campaign 2. In this example, we will split the lines evenly but this is not required. You can split the lines in any amount you want, as long as they do not cross over each other.




6. At this point we could load the lists and start both Campaigns. Remember that if you are configured with Remote Agents, you will have to split those Agents up between the Campaigns as well. Simply click on the Agents tab and left click to deselect or select Agents.

7. From the Agent software the telemarketer can select the Campaign they need to log in to by clicking the drop-down menu in the bottom, right-hand corner of the Agent software.




8. In this example, we have selected Campaign 2.




9. Finally, the Agent will log in as usual, by clicking LogOn and entering his user name and password.

If the Agent is not able to log on, the first item to check would be that they might be trying to log into the wrong Campaign number. The Agent software saves the last Campaign number selected.



Agent Configuration for A Fifth Campaign 

To be able to run 5 simultaneous Campaigns, you must also manually change a setting in the SpitFire Agent's configuration file at each station.
 
1. First, make sure you have closed the SpitFire Agent window.

2. Double-click on My Computer at the station and then on Local Disk C:

3. Double-click on the Agent folder and look for a configuration file labeled Agent.




4. Double-click on this file and it will open in Notepad. 




5. Scroll down until you see the TotalCampaigns= parameter. This should be at the bottom of the configuration file.




6. Change this parameter to 5 and then click File-->Save at the top of Notepad. Close the Notepad.

7. Open the SpitFire Agent program and you will be able to select a 5th Campaign in the bottom, right-hand corner of the Agent window.

 
 

Remote Agents

If your Dialer is configured with Remote Agents, you must also split the Agents up between the multiple campaigns. Remote Agents could be Agents using their own phones via DID numbers, Agents who have phone extensions on a PBX or Agents using soft phones, like Xlite (commonly used in Stand Alone SIP configurations).

Here we see 2 Campaigns running simultaneously, each using 4 different Agents.

The reason that the Agents need to be split up between the Campaigns is that Remote or IP Agent configurations use 1 line per Agent to create a voice path between the Dialer and the Agent's station. So even though those Agent lines are yellow in the Lines tab, the are appropriated by the Campaign for those Agents that are green in the Agents tab of the Campaign software. Once the Campaign is started, even if the Agents don't log on, the lines are selected in memory to be used if and when the Agent does log on.

Here we can see that even though the Agent is not yet logged into the Campaign, the Agent Line is selected in the Line Activity tab so that it will be available when the Agent does log in.

In this next screen shot, you can see where the line for the Remote Agent is specified.

In this case the line being used as a voice path for Station1 (ext. 201) is line 2. So this line would need to be yellow in any Campaign that is going to be making calls.
Just like with splitting up the lines between Campaigns, you must stop and close any running or open Campaigns, open them back up and make the changes. Once the changes are made, close the Campaigns again and open them back up to ensure that the changes have been saved.