http://spitfirehelpdesk.com/knowledgemanager en-us http://spitfirehelpdesk.com/knowledgemanager ActiveKB NX eric@SpitFireDialers.com Wed, 08 Sep 2010 08:13:34 CDT 20 http://spitfirehelpdesk.com/knowledgemanager/questions/166/ This article describes feature additions and fixes for the following: I. SPD Pro Campaign SoftwareII. SpitFire Agent SoftwareIII. ListMaker Pro Software IV. SPD WebReports Software IMPORTANT: ... Eric Phillips Mon, 23 Aug 2010 22:25:14 GMT http://spitfirehelpdesk.com/knowledgemanager/questions/287/ IntroductionThe SpitFire Campaign software recognizes the difference between local and long distance numbers by comparing the first 3 digits of a phone number (the area code) in the list against t ... Eric Phillips Mon, 23 Aug 2010 22:17:00 GMT http://spitfirehelpdesk.com/knowledgemanager/questions/288/ IntroductionCreating a Master Scrub ListScrubbing Against the Master ListIntroductionWith ListMaker, it is possible to remove duplicates from a csv or text file that is being imported to create a ... Eric Phillips Fri, 20 Aug 2010 20:07:19 GMT http://spitfirehelpdesk.com/knowledgemanager/questions/286/ IntroductionConfiguring Agent ProfilesConfiguring CampaignRandomizing ListsIntroductionWith SpitFire Predictive Pro version 1.2.139 or later, a new feature has been added to allow you to specify ... Eric Phillips Mon, 16 Aug 2010 15:49:28 GMT http://spitfirehelpdesk.com/knowledgemanager/questions/210/ Table of ContentsI. IntroductionII. Proper Procedure for Modifying the Campaign Configuration File Below is a list of quick links to the most commonly changed settings:III. Answering Machine Sensi ... Eric Phillips Wed, 21 Jul 2010 22:11:46 GMT http://spitfirehelpdesk.com/knowledgemanager/questions/215/ This article describes feature additions and fixes for the SpitFire X Pro software. The article is split into separate sections for the following:I. Campaign software II. ListMaker III. Repor ... Eric Phillips Wed, 21 Jul 2010 21:34:47 GMT http://spitfirehelpdesk.com/knowledgemanager/questions/143/ The following is a basic diagram for a 24 agent by 48 line, stand alone SpitFire Predictive Dialer.Stand alone meaning that the Dialer is not using any lines from an existing Phone System. The i ... Eric Phillips Thu, 08 Jul 2010 16:35:47 GMT http://spitfirehelpdesk.com/knowledgemanager/questions/275/ The diagram below illustrates the basic layout for a 4 Agent by 8 line SpitFire Predictive Dialer. This configuration is using analog phone lines and it is not integrated into a phone system or ... Eric Phillips Wed, 07 Jul 2010 23:04:33 GMT http://spitfirehelpdesk.com/knowledgemanager/questions/274/ The diagram below describes the wiring and phone connections for a SpitFire Predictive Dialer configured for 16 Agents by 32 lines. In this configuration, the Dialer is stand alone, meaning it i ... Eric Phillips Wed, 07 Jul 2010 22:40:36 GMT http://spitfirehelpdesk.com/knowledgemanager/questions/223/ IntroductionCreating Campaign EXE and Configuration FilesCreating Desktop Shortcuts for Additional CampaignsRunning Multiple CampaignsAgent Config. For A Fifth CampaignRemote AgentsIntroductionT ... Eric Phillips Mon, 05 Jul 2010 18:44:00 GMT