Agent gets data but no voice. Can't hear customers.
...tation ID is wrong in Agent Setup or extension is wrong in SPD Campaign window. 1. First check that agent can hear his own voice in headset. If yes, go to step 2. If no, go to Agents don't have a holl...
- "Error Updating INI file" when opening Agent.
This is due to the lack of admin permissions for the Windows user. If possible, give the Windows user account, admin permissions.. If not possible to give admin permissions, log into Windows as an Ad...
- Agent "cross-talk".
Usually happens when Ziptone enabled in CTI32 configurations and using Headsets. 1. Stop Camapign, stop CTI32 and stop and start Dialogic cards. 2. Start CTI32, open Campaign, go to Options/Preferenc...
- Callback Feature
... the campaign is currently dialing.
Difference between Private and Public Callbacks:
-If the agent selects the callback to be a Private callback, the dialer will transfer to call to that specif...
- SIP Configurations and NAT
... Yes
No
Yes
Local
No
No
Note: case 4 and 5 above are the only case where agent and SPD are in different networks
- Importing a List with ListMaker Pro
The following is a detailed explanation of the steps required to import a new list with ListMaker Pro (MySQL Version) and the various options and settings that can be used when importing. Also see ...
- Understanding The Throttle Manager in SpitFire Predictive
...mpaign Duration that is entered when starting a Campaign, determines how many lines are dialing per agent logged into the Campaign. First, some definitions: Drop: This occurs when the Dialer has a li...
- Installing and Configuring X-Lite Soft Phone
... to create a new SIP account. 8. Fill in the information as above. The first four fields can be agent1-agent, etc. They do not need to refer to a specific person's name. The Domain field is very i...
- Changing CallerID in SPD Pro and Other Settings
... ratio algorithm, If set to 2 (default) then the Dialer will dial the number of lines per available agent. So if the Dial Ratio is set to 2 and there are 4 agents logged in but 2 of them are on calls,...
- Reworking A List in SPD ListMaker Pro
Reworking a list will reset the list so that you can dial it again. This is typically used when a list is exhausted. In other words, all of the records in the list have been dialed at least once. You ...
- Names Not Showing on SpitFire Agent Software
Contents Intro Concat First and Last Name Fixing Names in Existing Lists Introduction The most common reason why names do not show up on the SpitFire Agent software when you are positive that yo...
- SpitFire Predictive Pro Campaign Preferences
Introduction Line Settings Tab General Tab DataBase Settings Tab Introduction This article describes the various settings and parameters that can be accessed in the SpitFire Predictive Pro (M...
- Agent gets "Logon Failed. Please check Server using PING test".
Introduction Wrong Campaign Number (the Most Common Reason) Agent Station Side Issues/Solutions Wrong Server Address Duplicate StationID Numbers Agent Network Issues Firewall Settings Server Side...
- "Page cannot be displayed" for agent script.
...correct in the Transfer section. 3. Make sure the actual script file can be opened manually on the agent's stations.
- Agent gets Runtime Error "No Route to Host".
Agent station not connected to network Check network connectivity between agent and the network.
- Agent tries to logon but nothing happens.
Agent settings are the same as another agent Make sure that the same station ID is not already logged on from a different station.
- How to start and stop a campaign in SpitFire Predictive
...n approximate duration(hours) that this campaign will last before you stop it. 4. At this point the agents can log in with the Agent software at their computers and wait for calls to come to them. 5. ...
- How to change the Agent script for the Predictive
1. Type out your document in Microsoft Word and save it as a Web page. This option is available under the Save As Type drop down menu. 2. Make sure you set the name as intro. 3. You will now have a fi...
- Dial Result Codes for SpitFire Predictive
Here are the basic dialing codes that will be found in the Clients table. The main columns that store disposition information in the Clients table are LastResult, DialResult, LastResult, Hit and P...
- Error "Failed to Open Rowset" in SPD Webreports
This error is due to a problem in the campaign.mdb file located in C:\SPD\. There are 2 common reasons for this error: 1. The campaign.mdb file or one of the tables has become corrupt. It may be possi...