SpitFire Predictive Pro Campaign Preferences
Introduction Line Settings Tab General Tab DataBase Settings Tab Introduction This article describes the various settings and parameters that can be accessed in the SpitFire Predictive Pro (M...
- Remote Agent Lines Counter
Number of lines required for Remote Agents for a 2:1 Dial Ratio Formula : 4 * Number of Agents
No of Agents
Outbound lines
Lines to call the agent
Agent's Phone lin...
- Trouble Shooting Lines (Analog)
The following article lists several symptoms and trouble shooting methods for analog phone line problems. See this article for digital line trouble shooting. The two main tasks are to: 1. Be able...
- PBX Integrations
This is a list of known PBX integrations, analog, digital and SIP.
-AVAYA Key, Definite, IP Office -Nortel Modular ICS, Meridian, Option 11, BCM 400 -NEC 124-I, Elite, Neax7400 -Samsun...
- Enabling AM Override in SPD
AM and OI Override can be used to force the Dialer to transfer calls to agents that have been detected as answering machines and operator intercepts. This can be useful when calling businesses that...
- Disconnect Supervision
Disconnect Supervision refers to signaling that tells a telephony device, such as an Autodialer, when a remote hangup has occured. Meaning when the customer has hung up their telephone. This signal te...
- Agent Transfers in SPD
Introduction 3-Way Calling Restrictions/Requirements Configuring the Campaign and Agent Logins Transfer Process from Agent Software Introduction With SpitFire Predictive (SPD) you can confi...
- Remote Agents in SpitFire Predictive
Contents I. Introduction II. Phone Line Requirements III. Network Requirements IV. Configuring the Campaign for Remote Agents V. Agent Procedures VI. Common Issues/Solutions Introduction A...
- Agent Recording - Hardware Installation
See THIS article for configuring the SpitFire software for the Agent Recording Feature. In order to make the Agent Recording feature work, some hardware must be installed at each Agent PC to enabl...
- Using msitest.exe To Verify StationID's
A common issue with SpitFire Predictive systems where the Agent can hear their own voice in the headset but not the clients calls that are transferred to them can be resolved using a tool on the Diale...
- Trouble making the live transfer feature work.
Configuration of the Single Question Single Record script is very import for call transfers to work successfully: The SpitfireX Manual, on pages 62-79 describes the process to create this type of s...
- Single Question Single Record Script
Table of Contents Intro Creating a new script. Dial/Answer (answering machine message). Statement 1 (live person intro). Question 1 (live person pitch and touch tones). Call Transfer in Question...
- Immediate Transfer Script for SpitFire X Autodialer
Table of Contents I. Introduction II. Creating the Script in ScriptMaker III. Agent Transfer Functions IV. Configuring Campaign for On-Board 3-way Calling and AM Sensitivity Introduction As ...
- Single Question Script
Table of Contents Intro Creating a new script. Dial/Answer (answering machine message). Statement 1 (live person intro). Question 1 (live person pitch and touch tones). Call Transfer in Question...
- Compatible SIP Providers
The following is a list of TESTED SIP Providers and Phone Systems. If your provider or PBX is not listed here, OPC will need to have that provider tested with our SpitFire software before we can g...