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1. "Page cannot be displayed" for agent script.
   Agent script file not set up correctly 1. Check to make sure the file is in the C:Agent\Scripts\ folder and filename is named correctly. 2. Open Scriptmaker on server and make sure the script path and...
2. Agent Scripting in SPD - Basic
   Setting Up A Simple Agent Script for SpitFire Predictive The SpitFire Agent software can pop-up a script window that the agent can read from to help make their pitch to the customer. This pop-up...
3. Creating An Answering Machine Message for SpitFire Predictive
   This article describes how to go about creating an answering machine message for your SpitFire Predictive Campaign. SpitFire can then play the message when either it detects an answering machine or w...
4. Setting Up A Blended Campaign in SpitFire Predictive
   The SpitFire Predictive software can be configured to handle inbound calls as well as outbound calls. For inbound calls, the customer can be placed on hold until there is an available agent, rather th...
5. Creating a Blended Script for SpitFire Predictive
   Predictive Dialing Script for Call Blending The Predictive Dialer uses a Predictive Dialing Script (PD) that controls some of the main parameters regarding how a call is handled when a live person an...
6. Touch Tone Script for SpitFire Predictive
   Contents Intro Creating the Script Dial/Answer Statement Question Transfer Hangup Saving the Script Changing to the new Script Intro The SpitFire Predictive software can, beginning wi...
7. SpitFire Predictive Pro - Latest Version Logs
   This article describes feature additions and fixes for the following: I. SPD Pro Campaign Software II. SpitFire Agent Software III. ListMaker Pro Software IV. SPD WebReports Software IMP...
8. SpitFire X Pro - Latest Version Logs
   This article describes feature additions and fixes for the SpitFire X Pro software. The article is split into separate sections for the following: I. Campaign software II. ListMaker III. ...
9. The dialer dials the number, the phone rings and is answered but there is silence
   There are usually two reasons for this: 1. Make sure that when you answer the phone you say "Hello". This lets the dialer know a live person has answered.2. The script you are using may not have ...
10. There are a large number of messages the MSGS folder but almost all of them are blank or not actual messages.
    The issue is with the script. Open the script in Scriptmaker and click on Question1. Click the Touch Tone Config button and then check Hang Up On Max Retry Exceeded. Without this checked, every ti...
11. SpitFire X is not leaving messages on answering machines.
    All autodialers have to perform a detection process that determines whether a live person or an answering machine has answered the phone. No autodialer is 100% accurate at making that determination...
12. Understanding the ScriptMaker templates.
    The following is an article detailing the different cards used in the ScriptMaker templates to create different types of scripts. The SpitFireX Manual describes specifically the Single Question Single...
13. Using WaveMaker with ScriptMakerX
    This article describes how to use WaveMaker to record and edit audio files for your script in SpitFire X. See this article for details on how to use ScriptMaker to create different types of scripts. ...
14. Using SpitFire X e-Agent
    e-Agent is a web-based application that can be used in conjunction with SpitFire X to allow your telemarketers to see the information of customers that are being transferred to them via the SpitFir...
15. ReportMaker X for SpitFire X (Pro and Access Versions)
    ReportMaker X is an application that can be used to generate reports of customer information and statistics for your SpitFire X Autodialer software. This article shows how to generate some of the more...
16. Single Question Single Record Script
    Table of Contents Intro Creating a new script. Dial/Answer (answering machine message). Statement 1 (live person intro). Question 1 (live person pitch and touch tones). Call Transfer in Question...
17. Immediate Transfer Script for SpitFire X Autodialer
    Table of Contents I. Introduction II. Creating the Script in ScriptMaker III. Agent Transfer Functions IV. Configuring Campaign for On-Board 3-way Calling and AM Sensitivity Introduction As ...
18. Simple Statement Script
    Contents I. Intro/Creating the Script II. Dial-Answer (Answering Machine Message) III. Statement 1 (Live Person Message) IV. Saving Your Script Introduction The Simple Statement script can ...
19. Creating an Inbound Nocalls Script
    Contents Intro Creating the Script I. & II. Dial-Answer and Statement of NoCall Policy III. Question to Add IV. GD-Voice Number V. Hangup-Add Setting Up an Inbound Campaign Intro ...
20. Single Question Script
    Table of Contents Intro Creating a new script. Dial/Answer (answering machine message). Statement 1 (live person intro). Question 1 (live person pitch and touch tones). Call Transfer in Question...